Privacy Policy — Vivi by Shield IQ LLC
Effective date: October 15, 2026
Vivi is a conversational SMS assistant operated by Shield IQ LLC (“Shield IQ,” “we,” “us”). This policy explains what information Vivi collects, how it is used, and the choices you have. Vivi works over text message — there is no Vivi app and no user account; your phone number is how Vivi recognizes you.
Information we collect
- Your mobile phone number, so Vivi can send and receive messages with you.
- The contents of your messages to Vivi, and Vivi’s replies, so Vivi can respond, remember context across conversations, and carry out tasks you request.
- Task details you provide, such as appointment preferences (business, date, time, service), the names and phone numbers of household helpers you ask Vivi to contact, and task deadlines.
- Booking and completion records, such as confirmation details returned by a business, so Vivi can confirm your booking and show evidence of what was done.
- Consent records — when and how you opted in or out — which we keep to demonstrate compliance with messaging law.
How we use information
We use the information above only to operate Vivi for you: responding to your messages, booking appointments you approve, relaying tasks to helpers you name after they opt in, sending confirmations and follow-ups on open tasks, and honoring opt-outs. We do not use your information for advertising, and Vivi sends no marketing or promotional messages.
Text messaging
When you opt in to messages from Vivi (operated by Shield IQ LLC), we collect your mobile phone number and the contents of your messages so Vivi can respond, book appointments, and relay tasks you request. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records will not be shared, sold, or rented to any third party. Message frequency varies based on your requests. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or contacting brubino@shieldiqai.com. We retain consent records for as long as needed to demonstrate compliance.
Sharing
We share information only as needed to provide the service: with messaging and voice service providers that transmit Vivi’s messages and calls, and with a business you asked Vivi to book with (limited to what the booking requires, such as your name and the requested service and time). If you ask Vivi to relay a task to a household helper, the helper sees the task and your first name. We may disclose information if required by law. We do not sell personal information.
Retention
We keep your information for as long as you use Vivi and for a reasonable period afterward to maintain records, resolve disputes, and demonstrate consent and opt-out compliance. You may ask us to delete your information by contacting brubino@shieldiqai.com; we will delete it except where retention is required by law or needed to prove an opt-out was honored.
Security
We use reasonable administrative and technical safeguards to protect your information. No system is perfectly secure, and text messaging itself is not encrypted end-to-end — please don’t send Vivi payment card numbers, passwords, or other highly sensitive information. Vivi will never ask for them.
Children
Vivi is intended for adults. We do not knowingly collect information from children under 13, and household helpers contacted through Vivi must be adults who have opted in.
Changes to this policy
If we change this policy, we will post the updated version at this URL and update the effective date. Material changes affecting text messaging will also be noted in a message to current users where required.
Contact
Shield IQ LLC
Email: brubino@shieldiqai.com